I’m not sure how much information you need but I guess I’ll start with this:
All my certificates recently expired and I was going to update them but when I attempted to start the program, it wouldn’t open (the splash screen would appear and it just closed afterwards). After reading through some forum posts around here, I found that the service associated wouldn’t start and and trying to start it manually gives me an “Access is Denied” error. Supposedly this is caused by something else occupying port 9696 on the local machine but as far as I can tell, nothing else is.
I tried updating the program to its most recent build and reinstalling it but none of that helped.
I’m running Windows 10 1903 on the IIS server, would that have something to do with it? Because I don’t know how to make the service start at the moment.
I’ll include anything else you need to troubleshoot this issue but I didn’t know where to start.