Cannot bring up the Certify the Web App

Question
1

I cannot bring up the certify the web app. It says the service is not running but it is running. I am on Windows 2016.

2

Hi,

I’ve replied to your helpdesk tickets as well, we have some background service troubleshooting steps here :https://docs.certifytheweb.com/docs/backgroundservice

The first thing I would try would be to delete the serviceconfig.json and servers.json files from C:\ProgramData\certify then restart the service and re-open the app.

If that doesn’t work try downloading the latest 6.x version again and installing it (your previous settings will be preserved and you don’t have to uninstall first), if you get any warnings about files in use during install you need to unblock that otherwise some files won’t get updated.

Some security products like anti-malware and endpoint protection tools can stop the app communicating with the background service, so if any of those could be in the way that’s worth investigating.

A simple test for the background service API is from a powershell (Administrator, elevated prompt):

Invoke-RestMethod -Uri http://127.0.0.2:9696/api/system/appversion -UseDefaultCredentials
3

Thank you for your reply. I was able to resolve this by running this cmd to see if 127.0.0.1 was in the ip listen list.

netsh http show iplisten

I then add 127.0.0.1 to the ip listen list

netsh http add iplisten ipaddress=127.0.0.1
1 Like