Failed to begin certificate order. The CA ACME directory was not accessible: Exception not handled. Please report this to Certify the Web support

Question
1

Hello.
I am trying to renew my server certificate, using certify the web version 6.1.0 on a windows 2022 server.
The process start and runs through all the processes then stop with this error

Failed to begin certificate order. The CA ACME directory was not accessible: Exception not handled. Please report this to Certify the Web support

If I perform a test run all check OK.

The log files all show all in order except at the end give this error
2024-10-12 07:17:37.018 +02:00 [ERR] Exception not handled: System.Net.WebException: Die Anfrage wurde abgebrochen: Es konnte kein geschützter SSL/TLS-Kanal erstellt werden…
bei System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
bei System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)

Any suggestions on what might be wrong ?

2

Hi Patrick,

As you are a licensed customer you get private support via our helpdesk. Please send your log files for this managed certificate through to support at certifytheweb.com for review.