Problems to refresh cert

1

Hello. Have latest 6.x version
Update it to lates 7.
First problem - service not registered automaicaly.
I register it by hands )
Now I cannot refresh any certs
Error is
Failed to begin cetory was not accessible: Exception not handled

some lines from session.log

2026-11-13 17:52:30.965 +03:00 [INF] Performing Certificate Request: time.vlgafc.ru [54b2a443-feea-40cd-861a-34dba21f0e99]
2026-11-13 17:52:32.795 +03:00 [WRN] Failed to send renewal status report for 54b2a443-feea-40cd-861a-34dba21f0e99: the reporting service could not be reached or did not accept the report
2026-11-13 17:52:32.795 +03:00 [WRN] 1 queued status report(s) could not be sent and were dropped.

is it possible to fix situation?

Thanks

2

The fact you had to register it by hand implies the install simply did not work, most likely it was conflict with an open/running version of the app.

Uninstall the app from Windows so there is nothing left under C:\Program Files\CertifyTheWeb (or wherever it’s installed to). Then run the install again, you program data settings will be preserved.