The certificate order failed to complete

Question
1

I’m getting the following error whenever I try to request a certificate

2024-12-04 10:16:11.661 +00:00 [INF] [Progress] Requesting certificate via Certificate Authority
2024-12-04 10:16:13.689 +00:00 [ERR] Failed to finalize certificate order: Order’s status (“valid”) is not acceptable for finalization
2024-12-04 10:16:13.689 +00:00 [ERR] The certificate order failed to complete. Failed to finalize certificate order: Order’s status (“valid”) is not acceptable for finalization

Any ideas?

2

Hi Rob,

That’s a really unusual error, I don’t think I’ve seen that outside of developing for custom certificate authorities etc, it Implies that the app thinks the order is completed but the CA still thinks the order is transitioning from valid to ready.

Which CA are you using (the default would be Let’s Encrypt) and are you using the latest version of the app?